General Information

How can I arrange a visit to the Nursery?

To arrange a visit, please contact the nurseries via the emails below:
Visit our website and fill in the form on the Contact Us page.

You can also email each nursery using the following email addresses:

Hayes Road Branch:

Langdon Road Branch:

Petts Wood Branch:

West Wickham Branch:

Is the nursery Ofsted registered?

Yes. All our nurseries are Ofsted registered.  The nursery inspection details are below.

Hayes Road Nursery
Ofsted Registration Number: EY467103
Date of Instpection: March 2018
Grade: Good

Langdon Road Nursery
Ofsted Registration Number: EY553063
Date of Instpection: November 2021
Grade: Good

Petts Wood Nursery
Ofsted Registration Number: EY498422
Date of Instpection: June 2018
Grade:  Outstanding

West Wickham Nursery
Ofsted Registration Number: RP532918
Date of Inspection: June 2022
Grade: Outstanding

What hours does the nursery open?

All our nurseries are open from 7.30 am to 6.30 pm. We only offer Full Days

We offer the following sessions.

  • 8 am to 6 pm (10 hours per day) 
  • 7.30 am to 6 pm (10.5 hours per day)
  • 8am to 6.30 pm (10.50 hours per day)
  • 7.30 am to 6.30 pm (11 hours per day)

Parents can drop off and collect their child anytime within these hours.
Fees are charged in accordance with the length of the day and the age of your child.  

Does the nursery open all year round?

Yes, the nursery is open for 51 weeks of the year.  We close on Christmas Eve or the last week day before Christmas Eve, and are closed until the New Year this is 3 to 4 working days. In addition, we close on Bank Holidays. The total closure days never exceeds 5 working days.

Do you have a waiting list?

Yes, we currently operate a waiting list for each nursery and we do not charge to go onto our waiting list.
To fill out a waiting list enquiry form, please use the link attached;Waiting List Form

What is the minimum number of days my child can attend Nursery? 

There is no minimum number of days your child can attend the nursery.
You can book for 1 to 5 full days except for children who are claiming Early Years Funding, then the minimum number of days is 2. 

What do you mean by the Early Years Foundation Stage (EYFS)?

The Early Years Foundation Stage or EYFS is a framework of learning, development and welfare for children in the age range from birth to the August after their fifth birthday.  This is implemented in all registered early years settings. We are required to meet the learning, development and welfare requirements in the EYFS package.  To find out more, visit the Foundation years website where you can download a free copy of the ‘What to expect, when?’ guide. 

How do I know my child will be safe in the nursery?

Rainbow Day Nursery is committed to safeguarding and promoting the welfare of children and young people and expects that all staff and volunteers to share this commitment. 

We support all the children within our care, by protecting them from maltreatment. We have robust procedures in place to prevent the impairment of children’s health and development. Safeguarding is a wider subject than the elements covered within a single policy.
The nursery has many policies which we adhere to and are available for parents to read.

Fees and Funding

How do you calculate the fees?

Our fees are calculated and charged on a Calendar monthly/Annualised amount.
This allows parents to budget for their monthly outgoings more effectively.

What’s included in my fees?

The following are all including in your fees:

  • All meals (Breakfast, morning & afternoon snack, 2 course lunch and high tea)
  • Nappies, wipes
  • Drinks (Except formula milk)
  • Sun creams & lotions
  • Extracurricular activities i.e. Tennis, MultisportS, Gymnastics and Music
  • Trips and visitors 

Do I get a discount if I have two or more children at the nursery? 

We offer a 5% sibling discount to all children from the same family. The 5% is discounted off each child’s fees. 

Do you accept childcare vouchers’ and Tax-Free Childcare payments?

Yes, we accept childcare vouchers from a range of providers and we can assist parents in setting these up if necessary.
Information regarding the Childcare voucher scheme can be found at the link below.

Information regarding the Tax-Free Childcare scheme can be found at the following link:

Do you offer Early Years funded places for 2, 3 and 4 year old children for 15 and 30 hours funding?

Yes, we do offer Early Years funded places for 2, 3 and 4-year-old children for 15 and 30 hours funding.
To qualify for the funded places your child needs to attend a minimum of 2 days per week.
Our funding is stretched over 51 weeks of the year.

Do I have to pay a deposit and when do I need to pay it by?

Yes, we do require a deposit to secure your child’s place at the nursery and the deposit is usually calculated as one month’s fees.
This is retained until your child leaves the nursery and returned in full provided all fees are paid up to date when leaving.

Do I have to pay for the nursery when it is closed for Bank holidays or my child is sick or on holiday?

We require payment of fees in full each month, even when your child is sick or on holidays.
The monthly nursery fees are calculated with Bank holidays included and pro-rated in the fees throughout the year.

Starting Nursery and Settling in

What happens when my child starts at nursery? Do you have an induction or settling in sessions?

Yes, we do offer settling in sessions at no cost.  These usually take place in the weeks prior to your child starting nursery.

Will my child need to bring anything with them when they start Nursery?

When you confirm your child’s place, you will be given a Welcome Pack which outlines all the items you will need to take with you.


How does the nursery record my child’s progress?

At Rainbow Nay Nursery we follow the Early Years Foundation stages.
Further information regarding this can be found at: What to expect when – A parents guide

Our staff are trained to deliver the EYFS giving each child the best opportunity to reach their full potential and prepare them for the next step of going to school. 

We communicate via an app for smart phones or devices this shows all the observations carried out on your child and other information relating to your child’s sleep, meals, nappy changing and finance which is updated daily. 

We also have a parents evening twice a year.
This is to allow parents and carers to discuss the child’s progress. 

What is a key worker system?

A Key Worker is a named member of staff with a special relationship and responsibility for a small group of children.  A Key Worker helps those children feel safe and cared for. Your child will be assigned a named member of staff when they start. This is to help ensure that every child’s care is tailored to meet their individual needs. This person will help the child settle in to the room and become familiar with the setting, develop a bond with the child and the parents/carer’s.

What is the ratio of children to adults?

The children to adult ratios are as follows: 

Adult to Child Ratios Adult Children
Under 2 years 1 3
Children aged 2 to 3 years 1 4
Children over 3 years 1 8

Food and Dietary Requirements

My child has special dietary requirements, would you be able to cater for that? 

Yes, we offer a range of food and menus to cater for children with special dietary needs.
Our chefs work with parents to facilitate the child’s individual needs.

We are a nut free zone.

We are proud to have been awarded the Children’s Food Trust Healthy eating award in  September 2017 

Illness and Medication

My child is unwell, what are the nursery guidelines?

At Rainbow Day Nursery we follow guidelines on infection control from Public Health England and the NHS. 

What if my child requires medication during the day?

The nursery staff will administer prescription only medication to your child in line with our policy and procedures for Administration of medication.